Canada - English


  • Service: Advisory
  • Industry: Financial Services, Insurance
  • Type: White paper
  • Date: 2/10/2013

How insurance companies can avoid IT transformation failure 

The increasing need to drive growth, retain customers, improve product offerings, reduce costs, and gain operational improvements is causing many insurance companies to build new technology-enabled business capabilities. Unable to cost-effectively develop and operate such capabilities with current organizational cultures and aging, overly complex systems, many insurers are turning to information technology (IT) transformation to free up discretionary spending and makeover their IT organizations.

This paper identifies a number of recurring themes that drive IT transformation success or underlie failure and provides an overview of the do’s and don’ts associated with IT transformation.


IT transformation can greatly enhance the value and agility of an insurer’s business. Done correctly, insurers will benefit from the ability to better leverage IT to deliver business value.



Yvon Audette

Yvon Audette

Partner, Advisory Services, Management Consulting, KPMG Canada, National Partner-in-Charge, IT Advisory


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