Canada - English


  • Service: Advisory, Management Consulting
  • Type: White paper
  • Date: 11/26/2013

Finance and Accounting Outsourcing Re-contracting 

When was the last time that you reviewed your business process outsourcing (BPO) contract? The needs, demands and capabilities of both your business and the market are in constant state of change. It is imperative to realign your BPO contract with these changes.  This white paper provides insights to the most critical aspects to consider during a BPO contact renewal process.

Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same time, buyers often fail to appreciate the opportunity due to lack of strategic focus.


Don't miss the opportunity to realign your contract with the needs of your business and the capabilities of the market.



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Julie A. Sullivan

Julie A. Sullivan

Partner, National Shared Services and Outsourcing (SSOA) and ITA Real Estate Leader


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