Canada - English


  • Industry: Financial Services, Insurance
  • Type: White paper
  • Date: 2/10/2013

Enhancing the Customer Relationship 

Enhancing customer relationships and optimizing costs are on the agenda of nearly every executive boardroom in the country. At face value, these two topics are in conflict with each other, but they do not need to be. Although both initiatives demand attention from executive leadership, many insurance companies overlook opportunities to achieve both of these organizational objectives simultaneously.
Enhancing the Customer Relationship
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This paper provides practical solutions that can deliver immediate impact to both customer experience enhancement and cost optimization.


Louis Regimbal

Louis Regimbal

Partner, Advisory


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