Canada - English


  • Industry: Financial Services
  • Type: White paper
  • Date: 11/28/2013

Aligning Compliance, Cost and the Customer Experience 

The Search for Equilibrium


This article, originally published in Report on Business Magazine, explores a few of the increasing pressures facing the financial services industry, and what's driving the change.

The article also outlines the idea of customer-centric compliance - placing the customer at the centre of the business model, and why it is important, given the ever changing world we live in, where expectations are always increasing.

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Mark L. Smith

Mark L. Smith

National Industry Leader, Financial Services


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