Financial services firms need to think hard and develop new strategies and business models for the changing environment. But in doing so, it is important that banks, insurers and asset managers stay focused on their clients as they work through and around the changes in the system.
The articles in this issue of frontiers review various regulations; provide clarification on parallel banking; outline the importance of focusing consumer protection and payment systems on the customer; explain why sustainability is not just a way of doing business and outline opportunities of demonstrating compliance through reporting.