As the Shared Service and Outsourcing (SSO) market continues to evolve within the China market,we are seeing radical shifts in the way that organisations are using SSO. From conception through to maturity and beyond, we are seeing new and innovative models and concepts emerging. This is a dynamic industry that does not sit still. As a result it creates new opportunities and services that organisations are leveraging to create value and enhance delivery. However, it also comes with a fresh set of challenges and new requirements.
Within this report, we explore some of these concepts and models along with how they will likely impact the China market. The core focus throughout this report is innovation and how organisations will have to change the way that they see and use SSO if they wish to realise and harness the real value of these centres and delivery models.