Over the past few decades, shared services centres (SSCs) and outsourcing have been widely adopted by over 90 percent of Fortune 500 corporations. These approaches to service delivery have allowed for significant cost savings - achieved through moving work offshore and taking advantage of the labour cost arbitrage - improved productivity and economies of scale.
In this Issue:
||Centre of Excellence: The Next Generation of SSC|
||Objectives and Benefits of a Centre of Excellence |
||Key Consideration Points |