• Service: Financial Services
  • Industry: Insurance
  • Type: White paper
  • Date: 7/9/2013

The Valued Insurer: Leading the pursuit of sustainable growth 

Top insurers around the world share common ground when it comes to their customers - they keep them at the heart of their business. In order to instill this customer-centric approach to service across their business, top insurers share attributes that can carry them through strong economic headwinds.
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Analyzing the performance of insurance firms from the FT Global 500 over a 12 year period, KPMG identified 12 life insurers and 14 non-life insurers who consistently outperformed their competitors. The Valued Insurer distills four consistent attributes among these companies that certainly contributed to their results. While one overarching characteristic is no great surprise - a consistent orientation or refocus by these firms around their end customer - these four key attributes merit careful contemplation.



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