Switzerland

Details

  • Service: Audit
  • Industry: Consumer Goods & Retail
  • Type: Business and industry issue, Survey report
  • Date: 4/16/2013

The Future of Shopping 

Chain stores such as music stores have almost completely disappeared from the cityscape. Book stores, electronics retailers and most recently shoe stores are slowly diminishing.  And there doesn’t seem to be an end in sight regarding the continuing crisis, which is affecting department stores.
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The most important driver of this development is the internet, which has opened up a whole new range of alternative delivery channels giving rise to new forms of customer behavior. Against this backround, KPMG and the GDI, Gottlieb Duttweiler Institute, conducted a survey. It provides ten hypotheses regarding the future of shopping.

 

Publication in German.

 

Consumer Goods & Retail

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