Switzerland

Details

  • Service: Advisory, Consulting
  • Date: 12/10/2012

Service Provider Performance and Satisfaction Study 2012 

Mega-outsourcing deals with a single service provider have become a rarity in today’s global as well as German and Swiss outsourcing markets. More often, organisations seeking best-of-breed service delivery increasingly are incorporating multiple providers across IT (Information Technology) and business functions and around the globe. Doing so requires tracking and knowledge sharing of the performance of service providers – by geography, by service, and over time.

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The inaugural version of the 2012 German Service Provider Performance and Satisfaction study provides this knowledge along with a wide range of additional insights and valuable food for thought for both buyers and suppliers of IT outsourcing services.