• Industry: Financial Services
  • Type: Business and industry issue
  • Date: 14/06/2012

Time to grow up 

Perspectives on customer insight and analytics in retail banking


In this era of ‘big data’, there is a clear undercurrent of change flowing through the customer insight and analytics functions at the UK’s major retail banks. In early 2012, we spoke with many of the senior decision makers involved in the space. Our research has led us to identify five key themes that should be at the top of the business agenda for bank executives, senior leaders and customer insight and analytics teams.


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