• Details
  • Industry: Consumer Markets, Retail
    Type: Business and industry issue
    Date: 28/05/2010

    The Evolution of Retailing: Reinventing the Customer Experience 

    This publication examines the rising influence of today's global consumer on traditional industry retail models.
    As retailers prepare for a rebound in the market, many need to redefine who they are and what they do in ways that align with changing consumer value perceptions. The result will likely be a sharp reappraisal of the traditional retail industry business model.The publication looks at the key trends actively shaping the industry landscape, discusses their implications and looks at how companies across the sector can make the necessary transition.