How we collect and manage personal information 

How we collect personal information


Generally we collect your personal information from you directly (for example, when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a questionnaire, form or survey, when you subscribe to our publications or when you use our website or our social media).


Sometimes it may be necessary for us to collect your personal information from a third party. For example, we may collect your personal information from your employer where they are our client, from your personal representative, another KPMG member firm or a publicly available record.


We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites.


Where you provide us with personal information about someone else


If you provide us with someone else’s personal information, you should only do so if you have their authority or consent to provide us with their personal information. You should also take reasonable steps to inform them of the matters set out in this Privacy Policy or any Privacy Collection Statement we give you.


Holding personal information


KPMG holds personal information in hard copy and electronic formats. We take security measures to protect the personal information we hold including physical (for example, security passes to enter our offices and storage of files in lockable cabinets) and technology (for example, restriction of access, firewalls, the use of encryption, passwords and digital certificates) security measures. We also have document retention policies and processes. In some cases, KPMG engages third parties to host electronic data (including data in relation to the services we provide) on our behalf.


Purpose for collecting, holding, using and disclosing personal information


KPMG collects, holds and uses personal information for a number of purposes including:

  • to provide professional services
  • to provide technology services and solutions
  • to respond to requests or queries
  • to maintain contact with our clients and other contacts (including alumni)
  • to keep our clients and other contacts informed of our services and industry developments
  • to notify of seminars and other events
  • to verify your identity
  • for administrative purposes, including processing payment transactions
  • for recruitment purposes
  • for purposes relating to the employment of our personnel, providing internal services or benefits to our partners and staff and for matters relating to the partnership
  • when engaging service providers, other KPMG member firms, contractors or suppliers relating to the operation of our business
  • to manage any conflict of interest or independence (including auditor independence) obligations or situations
  • to conduct surveys
  • for seeking your feedback
  • to meet any regulatory obligations
  • as part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business (including KPMG’s business) or entering into an alliance, joint venture or referral arrangement, or
  • to perform internal statistical analysis, including of our databases and website
  • for any other business related purposes.


If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing you or our clients with the services we were engaged to perform.


The types of third parties to whom we may disclose your personal information include:


  • experts or other third parties contracted as part of an engagement
  • our service providers
  • our professional advisers
  • other KPMG member firms or the KPMG International Co-operative
  • as part of an engagement, if you are a customer, an employee, a contractor or supplier of services to one of our clients, then we may disclose your personal information as part of providing services to that client
  • as part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business (including KPMG’s business) or to enter into an alliance, joint venture or referral arrangement, or
  • government or regulatory bodies or agencies, as part of an engagement or otherwise, (for example, the Australian Taxation Office).


We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you.  However, we may share non personal, de-identified or aggregated information to them for research or promotional purposes.


Disclosure of personal information overseas and sharing personal information amongst and within the KPMG member firm network


KPMG is a member firm of the KPMG network which has over 150 independent member firms globally that are affiliated with the KPMG International Co-operative. 


Depending on the nature of the engagement or circumstances of collection, we may disclose your personal information to other KPMG member firms or entities overseas to fulfil the purpose for which the personal information was collected, or a related or ancillary purpose or otherwise in accordance with the Privacy Act. The countries to which such disclosures are made, and types of personal information disclosed, depend on the specific circumstances of the engagement. 


For a list of where our member firms are located, see KPMG's global locations.


We may also store, process or back-up your personal information on servers that are located overseas (including through third party service providers).  These servers are commonly located in the United States of America, the United Kingdom, Singapore, The Netherlands, Ireland, Germany and Singapore.


In some circumstances, KPMG also uses third party service providers to carry out its functions and provide services.  These service providers are typically located in India and the Philippines.

How to contact us

If you have a query in relation to this Privacy Policy or you would like to notify KPMG that you no longer wish to receive marketing material from us, access or correct your personal information or to make a complaint about KPMG’s handling of your personal information, please contact:

National Privacy Officer
147 Collins Street
Melbourne   VIC   3000
T 61 3 9288 6068 (option 3)
F 61 3 9288 6666

Privacy Policy printable version

Privacy Policy: KPMG in Australia - Printable version
View a full version of KPMG Australia's Privacy Policy [PDF 66KB].