- The emergence of the 'activist payer' – the role of this new breed of healthcare commissioner in shaping system change, driving payment reform and influencing behaviour.
- The dilemmas facing providers in a changing environment – to transact or transform, to grow or to evolve, hospital or health system, passive partner or active change-agent.
- Patients as partners – changing expectations, shared decision-making, health literacy, looking beyond the rhetoric to make patient power a reality.
The report concludes with a number of key recommendations and sets out some important next steps that we believe global healthcare systems need to consider in coming months and years.
KPMG's global website contains an interactive version of this report.