KPMG has produced the following commentary based on key issues and insights discussed at the 2013 SMART Conference in Sydney.
- Supply chain is not simply business function but is a network of companies.
- The role of facilitating relationships with customers through enhanced supply chains is top of mind for retailers. 'Connected consumers' are now demanding an experience that meets their needs.
- One of the critical success factors when it comes to outsourcing lies in motivation. Outsourcing also needs to be strategic and not tactical.