• Service: Advisory, Management Consulting, Shared Services & Outsourcing
  • Type: Survey report
  • Date: 11/07/2013

State of the Outsourcing Industry 2013 

KPMG LLP's Shared Services and Outsourcing Advisory practice commissioned HfS Research to conduct an extensive enterprise study into outsourcing adoption. The study reveals the state of the outsourcing market and its emerging place in the framework of global business services.

Included are the viewpoints and intentions of more than 1,300 major global enterprises, outsourcing service providers, management consultants, sourcing advisors and industry influencers.


Key Insights

  • IT and Finance & Accounting administrative processes dominate outsourcing plans.
  • Enterprises are still very focused on achieving operational effectiveness when they outsource.
  • Core areas of strategic focus when outsourcing, include accessing better talent, gaining access to better technology and improving capabilities.

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Shared Services & Outsourcing

We work with clients to strategise and transition to appropriate service delivery models that include shared services and third party providers.