Most report expanding use of social media, online and mobile technologies to their strategic advantage. They are also realising the boundless potential offered by data and analytics in gaining customer insights, identifying new markets and making better decisions.
By embracing and successfully leveraging technological innovation, retailers can look forward to a brighter future.
- Technology trending up – 71 percent say social media is the technology having most impact on their businesses.
- Data and analytics continue to add value – 50 percent of executives report using data, analytics to drive operational excellence.
- Regulatory pressures mount – more than 50 percent say healthcare reform a significant concern to business.