Australia

Details

  • Service: Topics, Government, Public service reform
  • Industry: Government, Federal Government, State & Territory Governments
  • Type: KPMG information
  • Date: 16/06/2014

Contestability: Rethinking public service delivery 

The challenge facing government, today and tomorrow, is how to meet growing demand for better, more personalised services with shrinking funds.
Contestability: Rethinking public service delivery
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To work out how to do this now and into the future, governments are using contestability as a framework to test the services it provides.

 

Contestability frameworks involve:

  • reassessing what services government is best placed to deliver and what should be delivered by the private and not-for-profit sector
  • introducing the credible threat of competition to better influence cost, quality and productivity
  • developing alternative models of delivery that attract new market entrants and game changers
  • examining effective ways of introducing market forces to balance price, quality and improve productivity
  • seeking to deliver government service in a leaner and more efficient way for the benefit of the citizen
  • improved clarity around risks.

 

KPMG is experienced in supporting clients undertaking contestability reviews. The approach will flex depending on the services being considered, the evaluation criteria and strategic intent of the organisation and options being taken forward for consideration. These activities are typically supported by a robust project management, stakeholder engagement and governance framework.

Contestability frameworks: An approach for governments

Globally, governments are using contestability frameworks to reshape public service delivery as they seek to prepare for the challenges of the future.
 

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Public service reform: applying contestability frameworks

Public service reform: applying contestability frameworks
Find out how governments worldwide are using contestability frameworks to reshape public service delivery as they seek to prepare for the future.

Government

KPMG works with all levels of government (federal, state, local, agencies) to help them respond to policy and service delivery challenges.