• Industry: Aged care, Government, Federal Government, State & Territory Governments, Healthcare, Pharmaceuticals
  • Type: Business and industry issue, Case study
  • Date: 21/04/2010

A Better Pill to Swallow: what works in healthcare 

This report examines ten leading examples of programs designed to improve quality and efficiency, from healthcare organisations in Australia, Canada, Germany, Spain, New Zealand, the UK and the US.

The Australian example featured is a major clinical services re-design program in New South Wales, which reduced surgery waiting lists and hospital patient stays across the whole state.

The study found that healthcare organisations in developed economies can achieve major improvements in efficiency and quality of care by focusing on the patient experience and providing holistic and integrated care, a new international study of healthcare programs has found.

These findings, together with desk research and insight from KPMG firms’ partners offer a global perspective and practical guidance on how healthcare organisations can successfully manage change.

A Better Pill to Swallow was produced by KPMG’s Global Healthcare Group in collaboration with the Manchester Business School in the UK.